Associate Digital Operations Specialist - Publisher and Developer Relations

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Nintendo’s Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms. 

The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes.

• Registers, tests, and releases weekly software launches and updates.
• Works with project team to update and optimize the content management systems.
• Works with partner teams to ensure timely release of new titles, updates and download codes.
• Tests and verifies new tool integrations and updates.
• Reports and tracks operation tool bugs.
• Proofreads copy, confirms specifications and registers digital content.
• Identifies and resolves digital distribution issues.
• Supports continuous process improvement activities to optimize systems and increase productivity.
• Supports initiatives such as Nintendo Switch Online, Nintendo News, download codes, Gold Point program, and price promotions.