General Manager at Paper Mill Pub

Salary: 

​Other Forms of Compensation:  

Pay Grade: 12 

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Job Summary

The General Manager is responsible for leading our team at the Paper Mill Pub at Truist Filed, Home of the Charlotte Knights – ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.

Detailed Responsibilities

• Proactively coaching and motivating team members to deliver their best
• Identifying opportunities and driving continual improvement in our location operations
• Building a strong partnership with locations partners
• Working with regional and Home Office leadership to drive innovation and best practices at the location
• Delivering against our financial goals and budgets
• Coaching the operations team
• Representing Professional Sports Catering and our business objectives at partner meetings, networking and building relationships with key partners and vendors
• Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
• Reviewing financial reports and developing action plans to best achieve business goals
• Leading the continual development of the location’s food story and guest experience
• Completing team member performance reviews including career development planning and compensation reviews

Detailed Responsibilities Cont'd

• Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
• Interviewing applicants interested in roles requiring hiring consideration and approval
• Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
• Coaching team members for optimal performance and engagement
• Conducting manager meetings to engage, inform and build alignment
• Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
• Completing corrective action, where necessary, to hold team members accountable and improve future performance
• Closing/Signoff Payroll on a bi-weekly basis for team members
• Ensuring all financial reporting is completed in a timely and accurate manner
• Leading continual operational improvement planning
• Planning budget and P&L management to support optimal financial achievement
• Other duties as assigned

Job Requirements

Job Requirements

• 5+ leadership experience in Hospitality or Retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.