SAP iXp Intern - HCM Customer Community

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.  

 

Three reasons to intern at SAP 

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. 

1. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.   

1. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.  

 

What you’ll do: 

 

Title: SAP iXp Intern – HCM Customer Community

Location: Newtown Square, PA  (open to additional locations or remote)

Expected start date: June or July 2025 

Hours: 40 per week for 12 months

 

As the HCM Customer Community Intern, you will support the development and growth of a dynamic online community that serves as a key customer engagement platform. This role focuses on assisting with community management, supporting adoption and usage marketing efforts, and contributing to lead generation and overall community-building initiatives that drive customer advocacy and renewals. You’ll work closely with cross-functional teams to enhance customer experience, drive engagement, and uncover upsell and cross-sell opportunities.

This is an excellent opportunity to gain hands-on experience in community management and marketing within a leading global organization, while also contributing to strategic efforts that drive customer success and business growth. You will have the opportunity to support and contribute to the following initiatives:

• Community Management: Assist in overseeing the daily operations of the online community to ensure it is engaging and welcoming for all users.
• Content Creation and Governance: Help source, create, and prioritize engaging content to stimulate discussions, drive actions, and provide value to community members.
• Data Analysis: Monitor community engagement metrics and feedback to support continuous improvement efforts for community features and offerings.
• Cross-Team Collaboration: Collaborate with marketing, sales, and customer support teams to align community initiatives with business goals, helping to identify and capitalize on upsell and cross-sell opportunities.

Tasks of the Role:

• Create and assist in developing engaging content for community newsletters, homepage videos, and promotional materials.
• Work with SAP Community stakeholders to analyze web traffic and engagement metrics using key performance indicators (KPIs).
• Collect and provide actionable community feedback to HCM management and relevant teams.
• Identify new marketing and outreach opportunities to promote the community and HCM products.
• Collaborate with HCM teams to stay updated on new product features, services, and innovations for strategic promotion within the community.
• Assist with the monitoring of logins, access issues, and address customer comments and queries promptly.
• Support the governance of blog publishing and ensure content is published on time.
• Regularly review SAP SuccessFactors pages with page owners to ensure content is fresh and links are up-to-date.
• Maintain Technical Knowledge Boards (TKBs) and assist in updating them with relevant information.

What you bring

 

• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program
• 1-3 years of work experience in community management, marketing, or a related role.
• Experience with launching or