Director of Operations- Walmart/Sam's Club

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of the most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Samsung is seeking a Customer Focused, Organizationally Savvy and Strategic Thinking professional to serve as our Director of Operations for Walmart and Sam’s Club. In this role, you will lead the operations team to collaborate with our internal partners to accurately forecast Samsung products and ensure we are meeting key KPIs. You will lead the operations team to work with our external customers to mutually align product forecasts, issue and receive purchase orders on time. You will engage in active partnerships with a broad range of constituents including the key leaders in Logistics, Finance, Sales, and Marketing and various internal and external customers. You will develop and maintain positive, professional, collaborative relationships internally, complies with Company policies and procedures with all staff and markets, use rigid ethical considerations to guide decisions and act in accordance with Company values, and exhibits exceptional skills in client relationships, analysis, accountability, and leadership.

Role and Responsibilities

• Possess business acumen and strong analytical and complex problem-solving skills; ability to translate KPIs and results into actionable insights and initiatives to drive top/bottom line growth.
• Outstanding team player with strong cross-functional collaboration skills.
• Driven and results-oriented; acts with a sense of urgency without sacrificing attention to detail.

• Strong persuasive skills and ability to influence decision-makers and align stakeholders across multiple departments.
• Develop and maintain excellent working relationships with all assigned levels within and outside the company.
• Project management experience; ability to manage multiple and competing priorities.
• High-level of confidence, integrity, enthusiasm, executive presence that fits a fast-paced, energetic and proactive organization.

Detailed responsibilities of this role include, but are not limited to that following:

• Lead strategy and development plan to improve forecasting accuracy and collaboration.
• Lead team to deliver on top line and bottom-line goals.
• Lead customer thinking on supply chain management approach. Drives the customer relationship to deliver on new ways to optimize and be more efficient within forecasting and supply chain.
• Ability to motivate and coach team for success.
• Leads internal and external alignment, metrics and reporting and communication to ensure we are meeting OTIF / compliance goals.
• Lead sales finance team to improve financial rigor, improve process, ensure accuracy and compliance is being met.
• Additional duties as assigned.

Skills and Qualifications

Required Background/Experience:

• Bachelor’s Degree with 15+ years of supply chain management, optimization, logistics planning and sales operations
• Demonstrated understanding of merchandising nuances in retail
• Demonstrated understanding of how the planning roadmap works in the display manufacturing industry
• Deep understanding of Walmart and Sam’s Club supply chain including distribution networks, transportation and inventory management systems.
• Highly proficient in inventory management strategies such as demand forecasting, planning, replenishment and allocation processes.
• Strong knowledge of order tracking and OTIF requirements
• Expert using Retail Link, Scintilla, NOVA, Supplier One, Madrid, etc.
• Strong written and verbal communication skills
• Ability to