Representative Customer Service

Additional Locations:  
Requisition ID: 22131 Sometimes, rebellions start small. Twenty years ago, our company opened its doors with a focus on building heavy-duty products for the motorsports industry, and the Renegade RV name was born the very day we decided to set up a display outside a members-only industry show. That passion to do things differently, rebelling against the status quo, has shaped Renegade into a luxury motorhome legend. Like you, we’re renegades, determined to carve our own path, and fueled by an obsession for extreme quality. You’ll find we take a proprietary approach to motorhome construction because everything we build is made to own the roads you travel.   Renegade RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.  

Duties and Responsibilities:

 

• Provide feedback on customer issues to warranty committee.
• Report on all functional activities and performance for each area.
• Assist with generating field service bulletins to inform field reps & dealers of service issues and training.
• Ability to work with other areas of the business.
• Vendor part warranty administration and exchange, recall notice administration.
• Establish and maintain cooperative working relationships.
• Pre delivery and post-delivery problem solving and administration.
• Warranty and repair administration.
• Provide consistent information flow to customers and field reps.
• Point of contact with Customer Service Manager or Director of Customer Service is not present.
• Will be required to perform other duties as requested, directed or assigned. 

Qualifications/Training: 

• Setting work priorities.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be able to effectively communicate in English.
• Excellent organizational and management skills.
• Verbal and written communication skills and the ability to perform critical analysis desired.
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