Service Management Dashboard and Reporting Process Architect - IT

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Service Management Dashboard and Reporting Process Architect - IT

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

                      

Job Code

T98439

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As an IT Service Management Process Architect, you will be responsible for designing, developing, and continuously improving information technology processes that enable clinical and business advancements. In this tole, you will lead the development and optimization of IT Service Management practices while integrating methodologies and frameworks such as LEAN, Agile, ITIL, COBIT, and ISACA standards. This position supports the alignment of IT processes with organizational goals and applies process improvement strategies across IT and IT-related functions to enhance efficiency, quality, and service delivery.

A caregiver in this role works remotely from Ohio, Florida, or Nevada, Monday through Friday, from 8:00 a.m. – 5:00 p.m.

To be considered for this position, caregivers must reside in OH, FL, or NV.

A caregiver who excels in this role will:

• Deliver standards-compliant process architectures that meet IT and Business goals.

• Collaborate with other architectural stakeholders in a project – technology architects, business architects, information architects or integration architects – and integrate their various requirements into one solution.

• Prepare solution options for running and transformational work methods including Agile.

• Contribute to the development of enterprise technology strategy.

• Provide information to development teams by sharing strategic information around enterprise standards, processes and patterns.

• Create synergies and promote reuse within and across projects by eliminating complexity, leveraging enterprise tools, and maximizing existing investments.

• Provide cross-project perspective to create benefits that extend beyond immediate project goals.

• Influence development teams to accept process compliance as a requirement in the best long-term interests of the organization.

• Promote increased understanding of process standards across the ITD organization.

• Promote deep understanding of overall process goals.

• Create process solution blueprints with maximum leverage of existing enterprise services or architectures.

• Participate in project planning.

• Advise and align delivery teams to ensure work processes adhere to higher level policy and process architecture.

• Work with Technology and Process Owners to ensure all process methods and models are fully integrated into tools and work processes.

• Collaborate across IT to account for the needs of various stakeholders in enterprise technologies.

• Co-ordinate solutions across multiple stakeholders and teams to drive implementation of enterprise-wide process as sponsored by executive leadership.

• Develop or establish data governance, policies, procedures, and standards to ensure that data is properly collected, stored, maintained, used, presented, and/or delivered.

• Provide guidance to lead and report analysts, onboard new hires, assign tasks, and serve as a data strategy advisor.

• Create and maintain data dictionaries, data modeling designs, solutions, and Business Intelligence architecture.

• Serve as Scrum team lead, support sprint planning activities, and manage the team backlog.

• Report on quarterly practice updates, define the practice roadmap, and lead Continual Service Improvement meetings.

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