Receptionist-Days- LOH Main Hospital

Position Highlights:

• Position: Receptionist

• Hourly Pay Range: $17.51 - $27.32. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.

• Location: LOH Main Hospital- Naperville IL

• Part time - 16 hrs/week

• Hours: 6:00am-3:30pm

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A Brief Overview:
The Receptionist will serve as the first point of contact for patients, visitors, and staff, playing a crucial role in providing exceptional customer service and ensuring the smooth operation of the hospital's front desk. Answers telephone calls and takes and relays messages.  Typically performs related clerical duties including light typing, filing, sorting mail and photo­copying. 

What you will do:

• Answers, responds to and routes incoming telephone calls within three  rings.  Initiates back-up system for crisis calls as needed.  Provides routine information to callers and visitors.  Assists persons seeking employment information in accessing Human Resources.

• Greets and screens visitors, assuring they have signed the confidentiality statement and are given appropriate identification e.g. “Visitor stickers”.  Maintains an awareness of waiting guests and follows up with receiving department/person to assure the guest is cared for in a timely manner.

• Signs for, receives and routes incoming mail, including courier deliveries.

• Responds calmly in emergency situations, initiates the appropriate procedure needed for medical and/or psychiatric emergencies.

•  Maintains and distributes accurate phone lists of LOH employees and medical/allied staff. 

• Maintains documentation related to Resource and Referral calls, including back-up log.

• Assists with Facilities ordering and problem-solving for employee pagers.

• Assures the reception desk and lobby are maintained in an orderly manner at all times.   Rapidly follows up on maintenance requests.   Immediately reports any safety concerns.

• Maintains a calm demeanor and voice tone, including but not limited to overhead paging, answering phone and/or paging codes.

• Provides back-up clerical support to various departments within the hospital.

• Supports the organization’s safety and security program.

What you will need:

Required Education and/or Experience:

• Excellent telephone etiquette

Preferred Education and/or Experience:

• A High School Diploma or GED

• Ability to operate an AT&T System 25 or 75

• Minimum one year of customer service experience

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, resp