Controls Support Engineer

Job Title

Controls Support Engineer

Job Description

Position Summary:

As a second-line support engineer you will be working within the North American Support Center (NASC) call center team alongside other Control Support Engineers. The NASC is part of the Global Service Helpdesk, which is responsible for registering, tracking, documenting and handling disruptions, errors and inquiries regarding automated material handling solutions supported by the Vanderlande Services for North America, and other sites as and when required.

Controls Engineer:

The ideal candidate will have proven experience in Controls Engineering, including site-based service or office support for Low Level Controls (LLC) and PLCs. Essential skills include commissioning, installation, and debugging of PLCs and IPCs. Proficiency in Allen-Bradley PLCs and electromechanical systems is required. Network knowledge and familiarity with Siemens PLCs are highly desirable.

Essential Functions (Job Duties and Responsibilities):

Work with NASC team in Incident- management for Vanderlande supported material handling solutions

Support of Low-Level-Controls systems, and PLC issues raised by customers

Able to diagnose, and rectify Low-Level-Controls and PLC faults within tight deadlines

Able to perform PLC checks, modifications and updates as needed

Work to process and escalate as required

Write up incident summaries and provide reports as and when required

Willing to work on shift and be on out of hours on call cover

Required Education and Experience:

Experienced to degree level in a relevant engineering competency

Minimum 3 years’ experience in controls technology

Hands-on experience with Allen Bradley

Strong communication skills, both spoken and written

Some experience with high-level controls. (SCADA, IT Networks, databases, software, etc.)

Preferred Qualifications:

Bachelor's degree in Engineering or Computer Science.

Knowledge-Skills-Abilities (Competencies):

Understand Controls software for automated logistics systems

Able to work on own initiative

Able to prioritize work as and when needed

Good team player

Willing to learn and improve technical capabilities

Pragmatic and proactive

Good analytical skills

Solution-oriented attitude

Great troubleshooter and problem solver

Service minded

Position Type/Expected Hours of Work:

This is a full-time position, working within a call center environment and shift Rota’s/on call cover will be in place covering extended hours 7 days per week.

Travel:

Occasional travel to customer sites in North America is required.

Some international travel will be required for training purposes.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment and Physical Demands:

The role may require site visits, and candidates should be able to access unhindered these environments, in order to perform essential functions of this job. These will include site inspections and visual checks if and when required.

Other Duties:

The role will require the candidate once established to provide cover for other team members, and assist in training , development and mentoring of other members of the team. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.