About the role
As <strong>Quality Manager Belgium</strong>, you will be responsible for a broad range of activities:<p>
<strong>Quality Management and Customer Complaints Handling</strong>
</p><ul>
<li>Coordinate and follow up on customer complaints, quality incidents, and non-conformities.
</li><li>Manage quality escalations and ensure their timely resolution.
</li><li>Conduct or oversee root cause analyses and the implementation of corrective and preventive actions.
</li></ul>
<strong>Operational Support and Team Guidance</strong>
<ul>
<li>Provide support to commercial and operational teams in the management of complex customer cases.
</li><li>Advise stakeholders on quality-related issues and associated best practices.
</li><li>Act as the key point of contact for quality-related matters within the Belgian organization.
</li></ul>
<strong>Stakeholder Coordination and Management</strong>
<ul>
<li>Collaborate closely with local, regional, and international teams (Sales, Supply Chain, Services, Technical Support, and Quality).
</li><li>Ensure effective communication between all stakeholders within a matrix organization.
</li><li>Represent the Quality function during internal meetings and when interacting with customers, when required.
</li></ul>
<strong>Quality Performance and Continuous Improvement</strong>
<ul>
<li>Monitor quality performance indicators, identify trends, and anticipate risks.
</li><li>Prepare reports and performance updates for management.
</li><li>Drive continuous improvement initiatives and ensure the sustainable implementation of agreed actions.
</li></ul>
Do you have the knowledge, qualities, and skills listed below? Then you might be the person we are looking for!<p>
<strong>Education and Languages</strong>
</p><ul>
<li>Bachelor’s or Master’s degree, preferably in a technical, industrial, or quality-related field.
</li><li>Excellent command of English.
</li><li>Knowledge of French and/or Dutch is a strong asset.
</li></ul>
<strong>Experience and Skills</strong>
<ul>
<li>Proven experience in Quality Management, Customer Quality, Operational Quality, or a similar role.
</li><li>Experience in a customer-oriented operational environment.
</li><li>Solid understanding of complaint management, non-conformity handling, and continuous improvement processes.
</li><li>Experience working within a complex international matrix organization.
</li><li>Ability to manage both operational and strategic topics simultaneously.
</li></ul>
<strong>Personal Qualities</strong>
<ul>
<li>Ability to work autonomously and set the right priorities.
</li><li>Strong interpersonal skills with the ability to engage and align various stakeholders.
</li><li>Strong analytical and problem-solving skills.
</li><li>Assertive attitude and confidence in managing escalations.
</li><li>Broad business perspective, strong organizational skills, and a results-oriented mindset.
</li></ul>