Support Manager - Graze Craze

Company Description

UFG, Inc.

Support Manager - Graze Craze

Imagine a career where your passion meets purpose, and your work has a global impact.  At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger.  We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter.  Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community.  Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work.  From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling.  At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Job Description

As a Support Manager you will directly supervise the Support Department within the Graze Craze brand.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Provides region direction/accountability and executes Support Department programs.
• Coordinates activities of the team engaged in delivering franchisee support.
• Conducts training needs for new Support Department employees.
• Trains new and existing franchisees, both initial and ongoing training programs
• Interviews prospective Support Department employees, preferably face-to-face.
• Compiles sales reports on weekly and monthly basis on behalf of all of the franchise network.
• Consults with franchisees to ascertain and define needs or problem areas and provides solutions.
• Advises Support Department on issues identified through communication with franchisees.
• Follows up with franchisees on behalf of Support Department.
• Tracks operational and marketing assessments for all franchisees.
• Plans and hosts in-person regional meetings (minimum of two per year).
• Hosts monthly regional calls.
• Completes, maintains, and processes required paperwork, records and daily reports.
• Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance).
• Conducts monthly one on one monthly meetings with direct reports.
• Analyzes existing financial and operational information.
• Help assess, manage, and source vendors for store owners and system as needed.
• Represent and promote UFG and its brand in a professional and respectful light always.
• Collaborate and communicate with field Operation Advisors on the stores in their respective areas; via email, phone, and in person.
• Drive business best practices in the stores to exceed minimum monthly operational and financial goals as established for revenue and growth goals and objectives set by the brand.
• Ultimately help create a consistently predictable organization that grows in sales, profitability, and revenue driving royalties for the brand.

Qualifications

• Bachelor's degree (B. A.) or equivalent from four-year college or university; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have strong working knowledge of Microsoft Office, graphic design software, point-of-sale software (POS), accounting software and ability to read a profit and loss
• Eligible driver’s license and valid automobile insurance is required
• Prior experience in Support Department field position
• Must be able to travel an average of 50-75% of the time

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Visi