Manager, Collections

Clarivate is seeking to hire on a collaborative Credit & Collections Manager to join our global Finance team! In this role, you will manage a team of collection specialists and analysts who investigate delinquent accounts, analyze account performance, make recommendations to release orders on past due accounts and investigate bankruptcy claims. Partnering cross-functionally, you will manage efforts and/or refer accounts to third party action when internal collections are not effective.

About You – experience, education, skills, and accomplishments…

• 5+ years of high-volume B2B Collections experience
• 2+ years of supervisory experience

What will you be doing in this role?...

• Create an inspiring team environment with an open communication culture
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• First level of escalation
• Monitor team results and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Suggest and organize team building activities
• Handle and manage Collections, Credit Risk, Dispute Management, Refunds, Reporting, Self-Assessments

About the Team

We are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing "best in class" customer service.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

This is a hybrid position working in the Tempe, AZ office 2-3 days a week.

#CB

#LI-Hybrid

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled