Contact Lens Assistant- East Cobb

Summary of Responsibilities:   Responsible for patients checking in at Optical/Contact Lens departments ensuring the patient is properly greeted and is made to feel welcome.  Assists in clerical/operational department duties.   

Essential Job Functions:

• Maintains good relationships and communication with entire optical department, doctors, staff, clinic managers, and vendors
• Greets patients immediately, using proper greeting and demeanor 
• Answers the phone by the third ring using a smiling voice and proper telephone etiquette
• Addresses patient’s concerns or gets appropriate information for them
• Supervises the check in process, following up with patients who wait longer than five minutes, apologizing for the delay and assuring they will be helped promptly
• Thanks the patients and invites them to return
• Responds within two business hours to patient messages
• Notifies patients of orders ready or delays
• Schedules patient appointments 
• Enters sales into computer 
• Follows the established sales processes charging patients appropriately
• Processes accurate insurance claims; follows procedures for Medicare
• Collects all funds at time of sale/ order
• Gives reasonable expectation times for delivery
• Manages charts to ensure they are pulled for patient appointments
• Refiles charts when necessary
• Conducts effective insertion and removal training for patients
• Checks in lenses and properly handles invoices
• May order and stock trial contact lenses 
• Maintains petty cash drawer and performs daily closeouts including filling out deposit slips, closing the credit card machine, and filling out the daily reconciliation report.
• May order contact lenses
• Maintains a neat/tidy work space
• Travels to other offices when needed
• Assists with orientation and training of new employees
• Maintains patient confidentiality
• Attends required meetings and appropriate training sessions

       

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Education:

Required:  High school diploma or equivalent.

Experience:

Required: 1 year of prior experience or training in this or similar position.