Business Systems Analyst II

Position Summary

San Diego State University is looking for an analytical and collaborative Business Systems Analyst II to support business systems and technology solutions within the Division of Student Affairs and Campus Diversity. In this role, you’ll analyze business processes, support the use of enterprise information systems such as Student, Finance, HR, and collaborate with campus partners to improve operational effectiveness, strengthen data integrity, and enhance services that support the student experience. Working closely with divisional stakeholders and campus technology teams, you’ll help translate business needs into technology solutions that drive continuous improvement.

Key Responsibilities:

• Business Systems Analysis & Process Improvement
  • Analyze business processes, gather and document functional requirements, and recommend technology solutions that improve operational efficiency.
  • Collaborate with stakeholders and Enterprise Systems to identify system enhancements, develop use cases, and support business process improvement initiatives.
  • Document workflows, business process requirements, technical specifications, and system processes to support implementation and ongoing operations.
  • Participate in system testing, validate results, and assist with implementation activities for enterprise business systems.
• Data Management, Governance & Compliance
  • Collect, analyze, and manage data from enterprise systems to support reporting, compliance, and operational decision-making.
  • Develop and maintain data documentation, including data dictionaries, workflow diagrams, and system integration maps.
  • Support data governance initiatives and help ensure compliance with FERPA, HIPAA, CSU, SDSU, and other applicable policies and regulations.
  • Collaborate with IT Security and campus partners to promote secure, accurate, and reliable data management practices.
• Systems Support & Reporting
  • Provide functional support and troubleshoot issues related to my.SDSU and other enterprise business systems.
  • Develop reports, dashboards, and data queries that support operational planning and informed decision-making.
  • Track system processes, integrations, and dependencies while identifying opportunities to improve system performance and data quality.
  • Research emerging technologies and recommend improvements that enhance business operations and technology services.
• Training & User Support
  • Develop and deliver training programs, user guides, and documentation for enterprise business systems and business processes.
  • Provide technical assistance and functional support to end users, resolving system issues and answering questions.
  • Analyze support requests to identify trends and recommend improvements to systems, processes, and user resources.
  • Collaborate with division and campus partners to ensure technology solutions effectively support divisional and university goals.

Why Join Us?

• Support student success through technology – Help improve the business systems and processes that support students, staff, and campus services.
• Turn data into meaningful solutions – Use analytics, technology, and process improvement to help inform decision-making across the division.
• Collaborate across campus – Partner with functional experts, technology teams, and university stakeholders to deliver impactful solutions.
• Grow your expertise – Build experience with enterprise systems, business analysis, data governance, and process improvement in a dynamic higher education environment.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2027, with the possibility of reappointment.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation. 
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on opera