Executive IT Support Engineer

Title:

Executive IT Support Engineer

Company:

Everest Global Services, Inc.

Job Category:

Technology

Job Description:

About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

Job Summary:

We are seeking a highly skilled Executive Support Engineer to provide white-glove IT support to C-suite executives and senior leadership. This role is a critical partner to our leadership team, ensuring a seamless, secure, and high-performing technology experience across day-to-day operations, executive meetings, travel, and high-visibility events.

You will operate in a fast-paced, high-impact environment where responsiveness, discretion, and professionalism are essential. This is an opportunity to work closely with senior leaders, anticipate needs, and deliver proactive, hands-on support that enables the business to operate smoothly at the highest level.

This is a full time in office position based in Warren, NJ.

What You’ll Do:

• Deliver high-touch, white-glove IT support to executives both onsite and remotely

• Troubleshoot and resolve complex issues across hardware, software, mobile devices, and peripherals

• Support executive technology environments, including:

  • Windows and macOS devices

  • iPhones, iPads, and mobile connectivity

  • Monitors, docking stations, printers, and office setups

• Provide expert support for collaboration tools such as Microsoft Teams, Zoom, Webex, and Microsoft 365

• Ensure flawless technology execution for board meetings, leadership meetings, and corporate events (virtual, hybrid, and onsite)

• Provide live, real-time support during high-priority meetings, including AV, conferencing, and room setup

• Coordinate executive onboarding/offboarding, including device provisioning, setup, and access management

• Support executive travel by ensuring all devices, connectivity, and conferencing tools are fully functional

• Partner with infrastructure, network, and security teams to quickly resolve complex or escalated issues

• Take a proactive approach to identify risks, prevent disruptions, and continuously improve the executive technology experience

• Maintain strict confidentiality when handling sensitive information and executive communications

What You Bring:

• 5+ years of experience in executive IT support, VIP support, or high-touch desktop support

• Proven experience supporting C-level or senior leadership in a high-visibility environment

• Strong technical expertise in:

  • Microsoft 365

  • Windows and macOS operating systems

  • iOS devices and mobile support

  • Collaboration tools (Teams, Zoom, Webex)

  • Conferencing and meeting room technologies

• Experience with endpoint support, device deployment, and mobile device management (MDM)

• Excellent troubleshooting skills across hardware, software, AV, and connectivity

• Ability to manage time-sensitive issues with urgency, precision, and composure

• Strong communication skills with a polished, professional presence

• Exceptional organizational skills and ability to prioritize in a fast-paced environment

Nice to Have:

• Experience supporting executive presentations, board meetings, or large-scale events

• Knowledge of AV systems, conference room technologies, and hybrid meeting environments

• Experience with ITSM/ticketing systems

• Familiarity with security best practices related to executive support

• Relevant certifications (Microsoft, Apple, ITIL, etc.)

What Sets You Apart:

• A white-glove service mindset with a focus on executive experience

• Professionalism, discretion, and strong judgment

• A proactive approach — you anticipate needs before issues arise

• Ability to stay calm and effective under pressure

• Strong relationship-building skills with senior stakeholders

The base salary range for this position is $80,000 - $100,000 annually. The offered rate of compensation will be ba