Product Portfolio Operations Director, Chase Travel

You are a proven leader with a passion for Travel and delivering high-quality solutions. Join our innovative team and help us ensure that our Chase Travel Product Portfolio meets and exceeds the needs of our customers, agents, and firm.

As a Product Portfolio Operations Director in the Chase Travel Product Portfolio, you are an expert in transformation of business management strategy,  creating cross-product transparency, alignment and synergies for one of the largest products in Chase. As a leader on the team, you leverage your advanced capabilities to optimize portfolio-level investment decisions, capacity models, and drive complex coordination across Chase Travel and the broader Connected Commerce community. You partner across Product, Technology, Design, Data & Analytics, and functional teams to remove barriers to success for product teams to deliver revenue and efficiencies across the Chase Travel Product Portfolio.  

 

Job responsibilities

• Leads a cross-functional/cross-product team to enable dynamic investment decisions across the Travel Product Portfolio 
• Works across products and product lines to help ensure delivery against business objectives
• Implements the strategy to ensure our core cross-product priorities, sequencing, and trade-offs are realized
• Manages and coaches a team to address overall portfolio health, risk factors, and continuous improvement opportunities 
• Leads portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives

Required qualifications, capabilities, and skills

• Minimum 10 years of experience or equivalent expertise in program management or performance optimization 
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives 
• Proven ability to operate within the product development life cycle and agile methodologies 
• Ability to lead matrixes, cross-functional teams, leveraging collaboration, influence and conflict resolution skills to achieve desired results
• Excellent communication, presentation and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical, problem-solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions
• Experience with JIRA, Tableau and Microsoft Office (Excel, PowerPoint, Word, Teams)

Preferred qualifications, capabilities, and skills

• Travel related experience
• Must thrive in a dynamic environment
• Proven ability to navigate ambiguities and ideate/execute end-to-end
• Self-motivated with creative, continuous improvement mindset
• Curiosity and eagerness to learn

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more