Junior Customer Service Agent with German

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

Job role

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Agent for Back Office activities with German language skills. 
The primary responsibility of this role is to handle Master Data changes in the system (e.g. system address changes) in a timely and accurate manner, ensuring the highest level of customer satisfaction. 
In a later phase, this role will include Voice Services, such as handling inbound and outbound calls with customers. This expansion will require effective communication skills, and the ability to provide clear and professional assistance while addressing customer inquiries or concerns.
 

What you will do

•      Data Entry: Accurately inputting information into the system according to established guidelines and standards.
•      Address and Contact Updates: Handling updates to customer or vendor addresses, contact details, and related information.
•      Quality Assurance: Ensuring data integrity and consistency by conducting regular checks and validations.
•      Record Maintenance: Managing records within the master data system, including archiving outdated information and updating records as needed.
•      Communication: Collaborating with team members or stakeholders to gather or clarify information related to data entry and updates.
•      Process Improvement: Identifying opportunities to streamline data entry processes and improve efficiency.
•      Compliance: Adhering to data privacy regulations and company policies regarding data management and security.
•      These activities will help ensure accurate and up-to-date master data, which is crucial for effective decision-making and operations within an organization.

 

What you bring

•      Highly motivated team player with a strong service mentality, taking ownership and pride in responsibilities and work.
•      Demonstrated ambition, motivation, and a collaborative approach to teamwork.
•      Good communication and interpersonal skills.
•      Strong attention to detail and precision in data management.

 

You have

•      Fluency in German, both written and verbal, is essential.
•      Good English skills both written and verbal. 
•      University Studies
•      Minimum of 6 months of professional work experience.
•      Prior experience in data entry or back office operations, particularly within a customer service context, is a plus.
•      Background in economics, financial, insurance or banking is a plus.

 

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits -