Strategy Product Manager, Global Service Associate

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Client Service & Implementation Onboarding & Servicing Product Line team you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Contribute to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participate in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborate with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Establish and review key strategic priorities, translating them into actionable and measurable plans with clear deliverables
• Support the development of compelling business cases to support the organization’s multi-year planning process
• Support the team in conducting deep dive assessments of current state with SMEs
• Support the team’s objective to build a model which supports low-friction/low-effort onboardings across a variety of use cases where speed to onboard meets market demand
• Collaborate with stakeholders and work with cross-functional teams in the assessment of new opportunities and initiatives
• Ensure business cases for new initiatives are aligned with the group’s strategy, understand the benefits they would provide, and mitigate risk of subsequent delivery failure
•  Ensure a seamless transition from concept through initiation and delivery execution.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Knowledge of the product development life cycle, design, and data analytics
• Proven ability to conduct product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong strategic and analytical orientation
• Highly developed collaborative nature

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Innovative mindset
• Exceptional communication skills, both written and verbal, able to present complex concepts effectively
• A broad thinker who is able to consistently step up to reflect the big picture and drill down into detail to ensure big picture ideas are attainable
• Strong leadership and influencing skills, able to take others on a visionary journey
• Comfortable working with multiple stakeholders
• Proven track record in strategic program development and execution

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. The