Job Category:

Administrative & Clerical

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Clinic Coordinator will be responsible for providing the necessary administrative and clerical support structure to encourage a patient-centric care environment, to include customer service functions such as telephone service, appointment and/or surgery scheduling, new patient coordination, authorizations and referral processes, and back office functionality. The Clinic Coordinator position is tightly integrated with the Practice Manager and responsibilities are defined below. 
 

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Associates Degree.

• Minimum Experience: Two (2) years of medical office, business office or related office experience. In lieu of degree, candidates with an equivalent combination of education and experience will be considered (a min of four (4) years related experience) .

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Medical Terminology.

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent Communication Skills

• Working knowledge of organizational payment processes and procedures

• Demonstrates good computer skills

• Demonstrates effective communication skills

• Good interpersonal and team work skills

• Responds positively to change regarding work

• Utilizes financial resources effectively

• Promotes teamwork and demonstrates respect for co-workers

Essential Tasks and Responsibilities

• Cultivates strong relationships with other practices, vendors and ancillary departments.

• Serves as first point of contact to patients, their families/representatives, outside agencies, physicians, vendors, and referral sources. 

• Responsible for overseeing the coordination of outgoing and incoming referrals and work queues. When needed assess for appropriateness and re-directing of referrals. If needed, functions in overseeing surgery scheduling (to include pre-cert, communicating with patients regarding scheduling and preop instructions, actively work with OR staff for block drop, etc.

• Carries out standards set out for accomplishing an accurate and effective process at the front desk.

• Receives incoming supplies and verifies for completeness.

• Coordinates clinical aspects in tandem with the Practice Manager(s), Physician(s), and Advanced Practioner(s) - providing support for clinical staff and clinic patients to ensure workflow barriers are reduced or eliminated for smooth clinic operations.

• Works to resolve discrepancies in patient's accounts, completes RL-6 variance reporting, and resolves employee problems according to procedure.

• Records minutes of all staff meetings, keeps continuing education attendance records, and correctly documents all conferences with employees.

• Under the supervision of the Practice Manager, responsible for clinical inventory and the ordering and management of all clinical supplies necessary for daily clinic operation.

• Monitors patient flow and the initiation process for establishing patient information, assisting as needed to achieve a smooth efficient operation.

• Verifies accuracy of each employee’s time in conjunction with final approval by the Practice Manager.

• Monitors clinic repair needs and initiates repair orders, as needed.

• Under the supervision of the Practice Manager, responsible for entering provider work schedules in Telemed and Qgenda and updating promptly as changes occur.

• Uses problem solving and decision making skills to promptly escalate items of concern to the Practice Manager. 

• Coordinates duties and needs of the clinic in conjunction with Practice Manager to ensure an efficient and effective operation. 

• Oversight to ensures all precertification for all procedures, prior authorizations, and in-basket request are completed and processed according to NGPG policy.

Physical Demands

• Weight Lifted: Up to 20