Purpose of Position:

• Ensures world-class guest satisfaction at all times for all Orange Lake owners, guests and sales tour guests.
• Provides leadership and a positive influence on the daily operations and designated team.
• Manages team members to enhance developmental skills.
• Manages the gifting process for the designated sales and marketing departments.
• Achieves personal and departmental written objectives determined throughout the year by the DIrector.
• Maintains professionalism with marketing and sales staff, team members, prospective purchasers and Orange Lake owners.
• Develops, implements and monitors training for the assigned team.
• Maintains constant communication with the Manager for all exceptions and incidents.
• Conducts weekly team meetings to communicate current events and changes within the department.
• Assists the Manager in conducting interviews to fill team vacancies.
• Adheres to the department’s dress code.
• Ensures an adequate amount of hard good inventory is on hand at all times.
• Ensures each Point of Sale station remains in balance.

 

QUALIFICATIONS:

• Dependable and goal oriented.
• Must have reliable transportation.
• Proficiency in Microsoft Word, Excel and mainframe applications.
• Must be process oriented with attention to detail and the function of detail.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Previous cash handling skills.
• Excellent customer service skills.
• Strong oral communication skills.
• Mastery of the use of appropriate interpersonal society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.

 

EDUCATION AND/OR EXPERIENCE:

• High School Diploma, GED equivalent or military experience.
• Higher education encouraged.
• Customer service and/or hospitality experience a plus.
• Bilingual encouraged but not required.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

Notary Public preferred

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand; walk, sit; use hands and finger, handle or feel; reach with hands and arms; talk and hear.  The employee is required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include color vision, and ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORKING CONDITIONS:

The Supervisor will be involved in cash and credit card transactions, telephone communication and face-to-face customer service.  The Supervisor must be flexible to adapt to immediate changing situations and environments based on team and guest needs.  The noise level in the open work environment is usually moderate but can range from low to high.

WORK SCHEDULE/HOURS:

Flexible rotating schedule Monday through Sunday. Must be flexible as needed for business operations.  Typical schedule is five days on, two days off.  Schedule/Shift may vary based on business needs. Must be flexible as needed for business operations.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.

 

 

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