Customer Service: E-Leads Specialist

We are now seeking a creative and motivated E-Leads Specialist to join our growing family. As an E-Leads Specialist at Bone Dry Roofing, you will play a vital role on the customer service team in managing and responding to eLeads generated through our website forms and lead generation partners. Your primary responsibility will be to engage with potential clients and nurture leads effectively. Strong communication skills, attention to detail, and a customer-centric approach are crucial for success in this role.
This position is onsite work location at our Indianapolis office. Work Schedule: Full Time 8:00am to 5:00pm

Key Responsibilities

• Respond promptly and professionally to eLeads generated from website forms and lead generation partners.
• Engage with potential clients through various communication channels, including email, phone calls, and text messages.
• Build and maintain relationships with leads by providing information, answering questions, and addressing concerns to move them through the sales pipeline.
• Maintain accurate records of all eLeads interactions and updates in CRM systems or databases.
• Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience.

Qualifications

• Proven experience in customer service, sales, or lead management.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills and the ability to build rapport with potential clients.
• Detail-oriented with the ability to maintain accurate records and follow-up effectively.
• Customer-focused mindset with the ability to address inquiries and concerns professionally.
• Proficiency in using CRM systems and databases (experience with CRM systems is a plus).
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Familiarity with the roofing or construction industry (a plus, but not required).
• Ability to work onsite work schedule: Full Time 8:00am to 5:00pm

Compensation and Benefits

• $19 per hour with opportunity for Monthly Bonus plan
• Medical, Dental, and Vision Insurance available
• Company paid life insurance
• Company paid short term disability
• 401k with 3% automatic company contribution
• Free access to on-site gym with showers available

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.