Inside Sales Representative

Primary Duties and Responsibilities

• Proactively reach out to potential and existing customers through calls, emails, and other digital channels.
• Qualify leads and identify customer needs to recommend appropriate products or services.
• Manage and maintain a pipeline of prospects, ensuring timely follow-ups and relationship-building.
• Effectively communicate product features, benefits, and pricing to potential customers.
• Process orders, create quotes, and manage customer accounts within the CRM / ERP system.
• Monitor production status in collaboration with the buyer/planner.
• Provide order acknowledgements and updates to customers.
• Coordinate shipments with the shipping department.
• Collaborate with Sales, Purchasing, Engineering, Production, and Marketing teams to support business growth initiatives and ensure on-time delivery.
• Meet and exceed sales quotas and performance metrics.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Perform other related tasks as required or assigned.

Position Requirements

• High school diploma or equivalent (Bachelor's degree preferred).
• 1-3 years of experience in inside sales, telemarketing, or customer service.
• Strong communication, negotiation, and interpersonal skills.
• Ability to multitask and manage time effectively in a high-volume sales environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self-motivated, goal-oriented, and able to work independently or as part of a team.

Diversity & Inclusion Statement 

UPG Electrical is an equal opportunity employer committed to a diverse and inclusive workforce.