Senior MECM Operations Lead - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Senior MECM Operations Lead is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap

• Ensure that all integration of functions meet business goals

• Define necessary system enhancements to deploy new products and process enhancements

• Recommend product customization for system integration

• Identify problem causality, business impact and root causes

• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services

• Advise or mentor junior team members

• Impact the engineering function by influencing decisions through advice, counsel or facilitating services

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in an Engineering role

• SCCM/ConfigMgr Expertise:

• Extensive experience with SCCM/ConfigMgr, including deployment, management, and troubleshooting.

• Knowledge of SCCM architecture, including Central Administration Sites (CAS), primary sites, secondary sites, and distribution points.

• Proficiency in creating and managing SCCM packages, applications, and task sequences.

• Understanding of patch management and software update deployment processes.

• Experience with operating system deployment (OSD) using SCCM.

• Infrastructure and Networking:

• Strong understanding of Windows Server architecture and administration.

• Knowledge of Active Directory, Group Policy, DNS, DHCP, and other core network services.

• Familiarity with SQL Server, including SQL queries and database maintenance related to SCCM.

• Scripting and Automation:

• Proficiency in PowerShell scripting for automating SCCM tasks and system management.

• Security and Compliance:

• Understanding of security best practices in a large enterprise environment.