Manager, Event Operations

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Summary:

The Atlanta Hawks and State Farm Arena are seeking a highly organized and detail-oriented individual to join our team as a Manager, Events Operations. In this role, you will be responsible for coordinating and overseeing the planning and execution of various events held at our venue. You will work closely with the event operations team members to ensure seamless event experiences for all stakeholders. This position holds responsibility for overseeing all operational aspects of various events, including NBA team games, team games, concerts, family shows, religious shows, seminars, sporting events, ice shows, corporate shows, and any other scheduled activities. Overall, as the Manager, Events Operations, you will play a crucial role in ensuring the successful planning, execution, and overall satisfaction of all arena events.

What you will do: (Responsibilities)

• Coordinate, monitor, and supervise the planning and execution of all assigned events held at the arena in accordance with assigned responsibilities. Collaborate closely with all event operations team members.
• Manages relationships between the Arena, clients, promoters, partners & vendors.
• Actively participates in regular departmental meetings with staff members to effectively communicate necessary information.
• Evaluates Rigging analysis for Concerts/shows or request a structural analysis from an approved Structural Engineer and enforces bridal plan.
• Work within the Venue Ops program to help ensure proper info and documents/SOPs are followed for assigned events.
• Disseminates event communication plan through event documents and scheduled meetings.
• Constructs shows using AutoCAD Program based on production notes and other communication sources. Develops stage build drawings and detailed instructions for box office and conversion staff to accurately build events according to required specifications.
• Conduct pre and post event building walks to ensure life safety guidelines and building readiness for highest level of fan experience, documenting damages & reporting to the appropriate departments for follow up and billing if necessary.
• Documents & provides notice of any known defects in equipment or work product relating to any aspect of the building or event and follows up on those notices.
• Serves as primary contact with the Atlanta Hawks, promoters, or other event representatives in the planning process, execution, facility policies & prepares miscellaneous expense estimates for settlement or intercompany invoicing for assigned events.
• Coordinates and conducts site surveys for future events to review and overcome operational barriers by creating and communicating venue specific plans.
• Ensures facility readiness and client satisfaction while maintaining arena's best interests, life safety, and facility policies.
• Attends internal department meetings to keep projects up to date and help assist booking by speaking to the arena’s events.
• Interacts, as needed, with Customer Service, problem solving and resolving stressful conflicts in a time-critical manner.
• Compose & disseminate event outlines and notices consisting of all show set up needs including venue access, parking, event security, housekeeping, and food/beverage needs, and show run times. 
• Function as the primary contact with Box Office while creating on-sale maps according to provided show build details and working through any production changes that impact seating.
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