Senior Director, Business Transformation

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, Business Transformation

What does a successful Senior Director, Business Transformation do?

As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space.

What you will do:

• Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.
• Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.
• Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.
• Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.
• Scale successful pilots into core business processes in partnership with Product and Technology teams.
• Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.
• Manage multiple initiatives while enhancing team skills and capacity.

What you will need to have:

• Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience.
• 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services.
• 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms).
• 8+ years of experience working with technology and operations in a global, matrixed environment.
• 8+ years of experience leading complex transformation programs.

What would be great to have:

• 8+ years of experience in managing transformation programs within a global organization.
• 8+ years of experience in designing and executing business process improvements.
• 8+ years of experience in leading innovation initiatives within the payments or fintech industry.
• 8+ years of experience in data-driven decision-making and performance tracking.
• 8+ years of experience in coaching and developing high-performance teams.
• Master’s degree (MBA or equivalent) preferred.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
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