Patient Support Representative - Per Diem

Job DetailsLevel: EntryJob Location: MSO Ortho Rhode Island PSO - Warwick, RI 02886Position Type: Per DiemEducation Level: High School or EquivalentTravel Percentage: Some travel between company locationsJob Shift: VariedJob Category: Customer ServiceWho we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.  

What you’ll do:  

The Patient Support Representative is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, and processing referrals, and managing consult requests.  

Responsibilities/Duties:   



Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.   





Accurate appointment scheduling and relate appointment protocols to patient.  





Schedule online and faxed requests for appointments   





Accurately and expeditiously register patients.  





Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements.  





Ability to triage patients and appropriately schedule them.  





Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling   





Other duties as assigned.


QualificationsWho you are: 

Qualifications:  

Required Education and Experience  



High School Graduate or equivalent  





Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.  





Experience with Microsoft Office (Word, Excel, and PowerPoint).  



Preferred Education and Experience  



Discretion to work with confidential information.  





Knowledge of HIPAA Regulations  





Pertinent job-related experience and Medical Terminology  





Bilingual Spanish or Portuguese a plus  



What we offer:  



Excellent growth and advancement opportunities  





Dynamic environment  





Access to a diverse network of practitioners  





Broad infrastructure of tools and programs to enhance the employee experience     





Competitive Compensation  





Generous PTO   





Benefits package: health, dental, vision, 401(k), etc.  



We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).