Senior Atlassian Support Engineer

Overview:

SOFTSWISS continues to expand the team and is looking for a Senior Atlassian Support Engineer. We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

Administration and Maintenance:

• Administer and manage all Atlassian products across the company (Jira, Confluence, Opsgenie), ensuring scalability, reliability, and security.
• Evaluate, test, and implement new versions, add-ons, and plugins for these tools.
• Continuously monitor system health and performance metrics, diagnosing and resolving application bugs, addressing performance degradation, and conducting advanced troubleshooting to ensure stability and efficiency.

Customization and Automation:

• Create and manage complex Jira workflows, screen, field, permission, and notification schemes.
• Automate processes using advanced Groovy scripting, REST API, and tools like ScriptRunner, Automation for Jira, and BigPicture.
• Develop and implement integrations with third-party systems, including HR platforms, messaging tools (e.g., Slack, Microsoft Teams), and development systems such as GitLab, Bitbucket, and other DevOps tools.

Plugin Expertise:

• Configure and maintain essential Jira plugins, including EazyBI, Email This Issue, Jira Workflow Toolbox, Tempo Timesheets, Jira Misc Workflow Extensions, and Extension for Jira Service Desk.
• Evaluate and recommend new plugins to meet evolving business needs.
• Optimize plugin usage to enhance workflows, reporting, and automation capabilities.

Support and Troubleshooting:

• Provide advanced support and troubleshoot complex issues related to Atlassian products (Jira, Confluence, Opsgenie) and integrated plugins (e.g., EazyBI, Tempo Timesheets).
• Lead incident resolution and root cause analysis for critical system outages.
• Partner with cross-functional teams to design and implement solutions aligned with industry best practices.

Strategic Projects: 

• Collaborate with IT and business teams to align Atlassian tools with organizational goals and compliance standards. 
• Establish best practices for governance, user management, and tool optimization in enterprise environments.
  

Requirements:

Experience:

• At least 4+ years of hands-on experience with Jira Software, Jira Service Management, Confluence, and Opsgenie (Data Center or Server). 
• Proven experience administering Atlassian products in large-scale enterprise environments with 1000+ users. 
• Expertise in managing and optimizing complex Jira workflows, permission schemes, and reporting tools.

Technical Skills:

• Advanced proficiency in Groovy scripting, REST API, and custom automation for enterprise-scale solutions. 
• Strong experience with 3rd-party add-ons: ScriptRunner, EazyBI, BigPicture, and Automation for Jira. 
• Experience with Insight Asset Management and advanced reporting using SQL and JQL. 
• Basic understanding of Linux and SQL for system configuration and troubleshooting. 
• Familiarity with integration of identity systems (Active Directory, LDAP, or Azure AD).

Soft Skills:

• Strong problem-solving skills with a proactive approach to addressing complex technical challenges. 
• Excellent communication and collaboration skills, with the ability to work effectively across teams. 
• Strategic mindset, capable of aligning technical solutions with business goals. 

Nice to have:

• Experience with migrating Atlassian environments (e.g., Server to Cloud).
• Familiarity with CI/CD tools such as Jenkins, GitLab, or Bamboo. Atlassian certification: ACP-100. 
• Knowledge of compliance standards (e.g., GDPR, SOC2) and their application in Atlassian environments.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

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