Lift Operations Assistant Manager

Description

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Membership to Wolf Creek Fitness Club and Golf Course
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

Requirements

Job Title: Lift Operations Assistant Manager

Status: Full-Time Year-Round, Salaried-Exempt

Reporting To: Manager of Lift Operations

Powder Mountain is currently building our 24/25 winter season Lift Operation Team! This position will ensure the safety of our guests and instill a superior guest service experience. This position will operate the day-to-day lift functioning for our public and private terrain.

Job Performance Expectations:

• Ensures sufficient staffing
• Ability/knowledge to use Google Workspace, Payroll, Training, and Safety Reporting Platforms on a daily basis to ensure effective communication between multiple departments.
• Work closely with Lift Operations Manager to effectively communicate all employee relations concerns. 
• Assist scheduling of staff to both private and public lift operations, ensuring that all assignments are appropriate based on operator/attendant attributes.
• Respond to customer complaints to the best of your ability
• Transportation of Lift Operators and assisting staff to assigned stations
• Snow removal, ramp maintenance, lift line mazes
• Pre-operational morning checks completed / checklist provided
• Ensuring cleanliness of lift loading and unloading zones and Lift shacks
• Proper documentation for lift related incidents following Powder Mountain Policies and Procedures
• Always assist when needed due to short staffing or emergency situations
• Routinely check on staff to ensure compliance with task at hand/provide breaks if necessary and respond to all calls regarding Lift Operations
• Ensure shutdown procedures are followed per Lift Operations training procedures and no guests are left on the line
• Ensure compliance with ANSI B77 standards, Utah Tram Board rules and regulations and all Powder Mountain policies and procedures.  
• Identify problem areas (signs not visible, ropes not in place, potential hazards, etc.) and rectify them as soon as possible.
• Report immediately any unresolved issues to your direct Supervisor
• Other duties as assigned
• Team Player!

Job Requirements and Qualifications:

• Experience working in a guest facing role.
• High school diploma required, associate or bachelor's degree -preferred 
• 2-3 years’ experience in lift opera