Assistant II, Event Multimedia Services (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population
of approximately 41,000 credit students each Fall and Spring semester. We embrace our
identity as a community college, as reflected in our mission statement. We promote student
success and community development by providing affordable access, through traditional and
distance learning modes, to higher education and workforce training, including appropriate
applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce
that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational
• opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

ACC Faculty Commitment

ACC faculty are committed to exemplary teaching that supports student success and is guided
by ACC Faculty Values. Intentionally using innovative, evidence-based teaching practices,
faculty creatively foster critical thinking, student engagement, learning, persistence,
achievement, and sense of purpose. While cultivating a culture of belonging and inclusiveness
for all students, faculty pursue excellence and continuous improvement in course design,
teaching strategies, assessment and feedback, and student learning.

To meet the highest level of exemplary practice, faculty seek out new strategies to intentionally
nurture and respect learners’ strengths, interests, needs, and cultures. Faculty commit to
continuous mastery of their disciplines and teaching pedagogy as well as engagement in
ongoing reflective practices in support of lifelong learning.

Job Posting Title:

Assistant II, Event Multimedia Services (Hourly)

Job Description Summary:

To assist the Multimedia team with college wide live events, including setup and breakdown (in-person and virtually). Supporting the use of media technology in multipurpose facilities, answering technical support questions and issues. Employees will serve as stewards to the college in order to help ensure successful events for faculty, staff, and students.



Please be aware that this is both a remote work, and in-person position with a flexible schedule that includes evenings and weekends.  You must live in the State of Texas per Austin Community College policy.  Employees are required to have good internet access and will be provided the necessary equipment when working from home.  

Job Description:

Description of Duties and Tasks

• Assists Multimedia team with live media event setups and breakdowns, including video productions, video conferencing (Zoom), lighting, and audio (PA) support.

• Assists faculty/staff with technical issues in media classrooms and multipurpose facilities during live events, including multi-camera live-streaming and multi-room conferences.

• Troubleshooting of technology in classrooms and multipurpose facilities, referring technical and non-technical questions to the appropriate departments.

• Appropriately identifies and coordinates second tier requests when special technology requests are needed

• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.

• Provides feedback on frequent support requests for training opportunities.

• Communicates and coordinates with internal departments.

Knowledge

• Customer service principles and practices.

• Technical support practices, AV standards and protocols in regards to supporting faculty/staff in-person and in virtual environments.

• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.
   

Skills

• Maintaining an established work schedule.

• Familiar with AV practices an