Director of Detection Operations in Bank Fraud Prevention

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 20313 Posted Date 08-01-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

As the Director of Detection Operations, you will have the chance to shape and lead a top-tier fraud detection program within a dynamic and evolving environment. This role is crucial in safeguarding our customers and Ally by ensuring we "Do it Right" and driving strategic fraud detection and prevention efforts. You will lead a team of fraud detection professionals, ensure thorough, efficient, and compliant operations while fostering a culture of integrity and continuous growth. With your expertise in fraud detection and client servicing, you will enhance our detection capabilities and improve client contact methodologies. This high-impact leadership role involves driving transformation, implementing innovative fraud-fighting strategies, and collaborating cross-functionally to strengthen our fraud defenses. If you thrive in a fast-paced environment, enjoy leading through change, and are passionate about developing people and processes, this is the opportunity for you!
Ally work locations are Fort Washington PA, Lewisville TX, Charlotte NCIn office role with Hybrid schedule, currently 3 days in office and 2 remote

The Work Itself

• Detection Operations Leadership: Oversee fraud detection operations with a focus on efficiency, accuracy, and compliance. Ensure cases are handled with the highest level of integrity and professionalism.
• Customer Experience: balance fraud mitigation with the customer experience to limit friction.
• Operational Improvement: Develop and implement strategies to enhance fraud detection processes and client servicing. Optimize methodologies to maximize detection effectiveness and minimize losses.