Business Analyst

Business hours of operations will be east coast hours.

Duties

• Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center.
• Support the business with process mapping, identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.
• Collaborate with cross-functional teams to understand business requirements and translate them into data governance strategies and practices.
• Develop and maintain governance frameworks and policies for ASPR data assets, ensuring compliance with regulatory standards and industry best practices. 
• Perform data analysis and queries to support various business initiatives and provide insights to stakeholders.
• Support development and refinement of strategies for data governance, applying industry best and leading practices.

Requirements

• 3+ years of experience as Business Analyst.
• Public trust is preferred, at least clearable for one.
• Bachelor's degree is required.
• SharePoint experience is required.
• Working experience with extracting and analyzing data from databases to uncover insights.
• Creative thinking, including the ability to identify patterns and propose unconventional solutions to long-standing business problems, and ability to act as a catalyst for change.
• Must be an outstanding analytical thinker and problem solver, comfortable working with data and able to resolve complex problems independently
• Knowledge on big data technology