Customer Success

Orby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover, Orby works behind the scenes to continuously learn from human feedback, becoming smarter with no coding involved.

The two founders have unparalleled domain knowledge and AI expertise - Bella Liu led AI product and business development teams at UiPath (enterprise automation leader) from the early stage to post IPO and Will Lu led the engineering teams at Google building successful enterprise AI products in the last decade. Throughout the beta development, Orby has partnered with some of the world’s largest organizations to deploy the product and save users valuable time. They also hired world-class engineering, research, and design talent from Google, Microsoft, and Stanford who have extensive experience building cutting-edge technologies. Orby recently raised a Series A round from top VCs with a strong track record of backing category-defining companies.

Responsibilities

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and positive experience getting started with our products/services.

• Account Management: Develop and maintain strong relationships with existing customers, serving as their main point of contact and advocate within the company.

• Product Knowledge: Gain a deep understanding of our products/services and stay up-to-date with new features and updates.

• Customer Training: Provide training sessions and resources to help customers maximize the value of our products/services.

• Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, coordinating with other teams as needed to resolve issues.

• Feedback Collection: Actively gather customer feedback and insights to identify areas for improvement and relay this information to the product development team.

• Retention and Upselling: Work towards increasing customer retention rates and identifying opportunities for upselling additional products or services.

• Customer Success Plans: Create and implement customized customer success plans to help each customer meet their specific goals.

• Data Analysis: Analyze customer usage data and engagement metrics to identify trends and proactively address potential issues or opportunities.

We're Eager to Work with individuals

• Who want to join our mission to use AI to optimize efficiency and help people save time.

• Individuals have an unwavering customer focus, committed to crafting experiences that delight.

• who embrace excellence and consistently deliver top-tier work.

• who are Innovators and thrive on creative thinking and dare to tread new paths.

• who take bottomline responsibility, ownership and drive results.

• Individualsand are Team players of the highest integrity, who foster trust and honesty

Where We Work

• We work in a hybrid model. During the week we’re in the office three days a week. During the day we have core hours when everyone is expected to be available. We are currently hiring in Sunnyvale, CA, although we do sometimes make exceptions. 

Minimum Qualifications

• Bachelor's degree in Computer Science or an equivalent degree

• At least 6 years of proven experience in a technical customer facing role in a startup environment.

Preferred Qualifications

• Strong understanding of enterprise software and market dynamics

• Experience with ERP and CRM applications

• Experience with AI products 

• Self-motivated, goal-oriented, and able to work independently.

Compensation

• We aim to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contributions to the company. 

• We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.