General Manager

Company Description

Fairmont Hotels offer more than luxurious rooms, world-class dining and amazing locations. They help guests create lasting memories. Perhaps this is why so many celebrities, royalty, politicians and artists have made their favorite Fairmont hotel their home away from home.

The Fairmont Pittsburgh is home to 185 luxurious guest rooms and suites, each featuring comfortable amenities, contemporary décor, and seamless technology. The Four Diamond Fairmont Pittsburgh features floor-to-ceiling windows and standard four-fixture bathrooms in each room. Luxurious beds, a large working desk, easy-to-access lighting and plugs, and spacious bathrooms ensure that, whether traveling for business or pleasure, guests will feel comfortable and pampered while away from home.

Job Description

Reporting to the Regional Vice President, Mid-Atlantic, the General Manager oversees the day-to-day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction, and colleague development are an integral part of the position. Furthermore it is essential to lead the hotel Executive Team in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while managing, growing and fostering positive owner relations and maximizing performance.

LEADING myself

Personal Development

• Has a passion to continually grow and develop; feels encouraged and reinforced by own success
• Approaches tasks with courage and self-confidence
• Trusts and shows confidence in others; delegates effectively
• Remains professional and constructive in extraordinary situations
• Exhibits exemplary self- and time management

Leadership

• In time of crisis is able to make logical decisions and take immediate action
• Create an environment which encourages innovation by breaking down hierarchy and challenging others to think in different ways
• Motivate others to think clearly and solve problems by asking the right probing questions
• Build a strong network of key people (owners, community etc.)
• Promote integrity by fostering a "speak-up" culture
• Demand fair and respectful behavior and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Convince others; negotiate;  debate, find win-win solutions
• Communicates effectively with media

Creating the Future

• Able to develop  innovative and creative solutions to challenges
• Thinks quickly; formulates arguments in an effective way
• Is able to focus on different tasks simultaneously
• Thinks about the future anticipating future trends and opportunities

LEADING others

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel colleagues
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as role model, displaying explicit knowledge and awareness of brand and company standards
• Build quality relationships with the management team
• Create team spirit
• Maintain an open door policy for all colleagues
• Effectively create a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensure exemplary safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures

Service

• Maintain brand, product and service quality standards by conducting ongoing evaluations
• Exceed service level expectations
• Ensure all areas of the hotel are consistently maintained to brand standards of luxury, attractiveness, comfort and cleanliness
• Handle VIPs, understanding international protocols for government officials and royalty
• Encourage service that is sensitive and accommodating to diverse cultures

LEADING THE BUSINESS

Competitive

• Develop accurate and aggressive long and short-range financial objectives consistent with the brand & regional strategy
• Understand the competitive local and international landscape
• Encourage a healthy spirit of competition within the hotel
• Build relationships within the local community competitive set

Financial

• Maximize financial performance of the hotel
• Manage efficient operations and cost control of all hotel departments and facilities
• Execute marketing, sales, and operation