Front Desk Coordinator/ Patient Contact Center Representative

Description

 General Summary

This is a hybrid role combination of Front Desk Coordinator (Tuesday, Wednesdays, Thursdays) and Patient Contact Center Representative (Mondays and Fridays) supporting the Sumter location. 

The Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments, as well as responding to messages in our online application and always providing professionalism and service excellence. The Front Desk Coordinator will be responsible for overall front desk activities including management of the reception area, greeting patients, assisting patients with their needs, such as completing registration, scheduling appointments, and handling patient/customer service issues to ensure an overall positive patient experience. 

Principal Duties and Responsibilities 

· Professionally answers phones, schedule and confirm patient appointments, and register patient demographic and insurance information. Greet/check-in & check-out and direct patients and visitors. 

· Ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.

· Ability to verify all insurance details and eligibility

Ability to build and maintain rapport with all referral sources. 

· Ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients. 

· Completes requests by always greeting all patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member. 

· Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. 

· Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.

· Ability to deescalate dissatisfied patients and offering patient assistance and support as needed

· Secures information by completing all necessary actions required within the assigned system and established procedures.

· Contributes to team effort by accomplishing all related tasks as needed.

· Provides superior customer service excellence at all times.

· Remains flexible on behalf of the position and the team

· Ability to interact both positively and professionally through multiple departments within the practice.

· Ability to work both independently as well as within a team environment.

· All other duties as assigned

Education and Experience Requirements:

· High School diploma, or equivalent, required.

· 1-2 years call center or customer service experience required

· Excellent communication and organizational skills

Working Conditions:

• Intermittent physical activity including walking, standing,      sitting, etc..
• Schedule based on operational need
• May be required to work extended periods      of time using a computer screen 

On-Site Presence Required (*unless otherwise approved)

Hours: TBD based upon department needs between the hours of 7:30am-5:30pm as assigned

Why Waccamaw Dermatology:

If you are looking to be a part of a dynamic team who enjoys helping others and believes that quality healthcare is for everyone, bring your critical thinking skills, positive attitude, cheerful smile and join a special team that makes a true difference!