Manager, Cybersecurity Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role within our Cybersecurity Defense Center is responsible for guiding day-to-day SOC functions, orchestrating multidimensional cyber defense strategies, and steering the organization’s incident response process from initial detection through remediation. This role emphasizes deep operational expertise and hands-on involvement during critical incidents, ensuring best-in-class cybersecurity operations and continuous improvement across the organization.

Job Description:

Essential Responsibilities:

• Leverage specialized security expertise to identify and resolve complex cyber threat management challenges, recommending best practices and determining new approaches that have an impact on broader security operations, while aligning security strategies with business priorities.
• Partner across teams and key stakeholders to drive security initiatives, leading and solutioning complex projects and programs to strengthen overall security posture.
• Apply advanced analytical skills and sound judgment to solve security challenges, considering diverse perspectives and innovative solutions. Stay current with industry trends and emerging technologies, understanding their security implications to the company’s context.
• Directly contribute to improvements within the security domain and occasionally beyond, ensuring decisions lead to meaningful enhancements in security practices and organizational resilience.
• Leverage relationships across teams, both within and outside of security, to influence initiatives and integrate feedback into cyber threat management.
• Develop and articulate clear plans and priorities for the team, guiding them to achieve security objectives while fostering a collaborative and high-performance environment.
• Lead by example, providing mentorship and support to ensure the team successfully executes on initiatives and goals.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

KEY RESPONSIBILITIES

• Lead and oversee the full incident response lifecycle, coordinating technical investigations and ensuring swift containment and remediation.

• Provide in-depth, hands-on technical guidance across various security disciplines (threat detection, analysis, forensics, remediation strategies) to junior analysts and cross-functional teams.

• Collaborate with infrastructure, application, and risk management teams to facilitate timely escalation, commun