Specialty Pharmacy Technician II

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direct supervision of the Pharmacy Shared Service Supervisor, the Specialty Technician II will perform a variety of duties related to preparing and dispensing drugs according to BILH Specialty Pharmacy's procedures and protocols. Assists the Shared Service Supervisor and the Specialty Pharmacy Lead Technician solve complicated insurance claims. Performs all required pharmacy tasks to ensure compliance with federal, state, and local regulations. Works well with others and collaborates for overall pharmacy success of the department. Provides exceptional customer service and accommodates patient requests and resolves any concerns. Coordinates with the Shared Service Supervisor and the Specialty Lead Technicians on a weekly basis to help lead pharmacy improvements. Participates in the interviewing and training of new pharmacy staff. Also assists in overseeing pharmacy technicians, technician trainees and interns in order to optimize pharmacy workflow.

Job Description:

Primary Responsibilities

1.  Proficient in performing the duties of a Level 1 Call Center, Data Entry, and Fulfillment Specialty Pharmacy Technician.   

2. Participates in quality initiatives and process improvement efforts for prescription requests, prior authorizations, and education for providers, staff, and pharmacy updates.

3. Maintains knowledge with appropriate department policies and procedures & assists with any review/revision(s).

4. Supports change initiatives, by effectively adjusting work responsibilities due to new structures, processes, requirements or culture.

5. Build a trusting and working relationship with patients to identify strengths and barriers to medication access with the goal of supporting an individualized, patient-centered care plan.

6. Assist in training and supporting new staff and pharmacy students.

7. Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, working on compliance projects, etc.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.

2. Active state certification with Board of Pharmacy in Massachusetts.

3. Active National Certification verified by PTCB and ExCPT.

4. Minimum 2 years of specialty pharmacy related work experience.

5. Ability to develop strong relationships with diverse groups of professionals (pharmacy staff, physicians, nurses, administration)

Preferred Qualifications:

1. Advanced Certified Pharmacy Technician (CPhT-Adv).

2. Knowledge of Epic, Compass Rose, Willow Ambulatory.

3. Previous experience with quality assurance or healthcare accreditation.

4. Knowledge and experience with 340b compliance and policies.

5. Previous experience with information systems, prescription prior authorizations, inventory management and prescription home delivery.

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriente