Business Execution Salesforce Project Manager- Hybrid

The US Retail Bank Project Management Lead will support the Business Execution initiatives with a primary focus on creating and launching strategic solutions. The Project Manager will develop, establish and maintain a collaborative and productive interaction between technology, third party vendors, lines of business and risk/control partners across the USRB.  He/she will streamline and strengthen key enablers to meet commitments regarding schedule, budget and delivering tangible results. 

Key Responsibilities:

• Drive Agile execution of the assigned projects by defining and actively managing scope and development and management of project plan to ensure on-time project delivery with a focus on Salesforce platform delivery

• Advise and provide direction to organizational leaders on methods to improve capabilities

• Develop curriculum for a virtual organization

• Leverage, promote, and communicate PM best practices across the organization

• Manage and enable team members to achieve organizational objectives

• Prepare, support and help individuals/teams drive organizational change

• Liaison with Organizational Program Management Office

• Prioritize and juggle multiple deliverables

• Monitor development programs and PM tools -- identify areas of improvement and future training needs

Core Role Competencies:

• Lead the delivery of projects, managing all phases from initiation through deployment. This individual will be working closely on Salesforce implementations so demonstrated experienced working on Salesforce is required with associated certifications a plus 

• Adapts quickly to changing conditions. Facilitates the implementation and acceptance of change within the workplace.

• Consistently applies a business driver when prioritizing actions

• Identifies and monitors key indicators to gauge performance and identify trends, and makes decisions considering the bottom line

• Team (People) Leadership: Experience in leading virtual teams ensuring all members stay connected, motivated and productive through the establishment of common purpose, goals, roles and structure. Provides resources/support to remove obstacles to team accomplishments.

• Execution Excellence: Gets involved in organizational objectives that has many actions and uncompromising time frames. Follows through on commitments and takes ownership to ensure that others follow through as well

• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors

• Effective Communication: Is able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding

• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed

• Risk Management: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Design and develop new or enhanced business processes and challenge/change existing policies and practices to support partnership & franchise management strategy

Qualifications:

• 6-10 years Project Management Experience with significant experience successfully launching large scale initiatives involving multiple business lines/enabling function

• Able to develop innovative solutions to business problems using Salesforce<