Director, Project Management (Any MCCS location)

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Project Management Office leads the Project Management Office for Macy’s Credit and Customer Services (MCCS) and enables how work is delivered. The role serves as the senior leader accountable for project governance, delivery discipline, and portfolio health across MCCS. The Director partners with executive leadership to translate strategy into executable plans and ensures initiatives deliver measurable business results.

Can be based out of any MCCS location.

What You Will Do

• Lead the Project Management Office and maintain accountability for end-to-end delivery across the MCCS project and program portfolio, ensuring alignment to strategy, disciplined execution, and transparent reporting to senior leadership.
• Establish and continuously improve project management standards, governance, and operating rhythms, applying the appropriate level of rigor while enabling flexibility where it drives outcomes.
• Build, lead, and sustain high-performing project teams by hiring, developing, coaching, and addressing performance issues decisively, with clear expectations and consistent accountability.
• Oversee complex programs and systems initiatives in partnership with business, product, technology, and external vendors, ensuring scope, timelines, budgets, and resource plans are realistic and actively managed.
• Drive delivery excellence across the full project lifecycle, including planning, resourcing, budgeting, risk and issue management, testing, readiness, and release, ensuring no critical details are missed.
• Monitor portfolio health and proactively surface risks, dependencies, and tradeoffs, providing clear, timely updates to executive leaders and steering committees to support informed decision-making.
• Ensure project documentation, artifacts, and controls support compliance, transparency, and knowledge sharing without introducing unnecessary process overhead.
• Model strong leadership through clear delegation, follow-through, and practical problem solving, fostering a culture of collaboration, ownership, and delivery.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

PMO Leadership & Governance: Proven ability to lead and scale a Project Management Office, establishing governance, portfolio management, and delivery standards that ensure disciplined execution and measurable business outcomes.

Enterprise Portfolio Management & Delivery Accountability: Strong capability to own end-to-end delivery across a complex project and program portfolio, maintaining alignment to strategy, managing dependencies, and ensuring portfolio health.

Strategy Translation & Execution: Demonstrated skill in translating enterprise and business strategy into executable plans, milestones, and outcomes, ensuring initiatives deliver tangible value.

Executive Influence & Stakeholder Management: Ability to operate effectively at the executive level by challenging assumptions, negotiating tradeoffs, building trust, and enabling timely, informed decision-making.

Program & Systems Implementation Leadership: Extensive experience leading large-scale, capital-funded programs including systems implementations, integrations, and operational transformations on time and within budget.

People Leadership & Performance Management: Strong people leadership skills, including hiring, developing, coaching, and holding leaders and teams accountable with clarity, consistency, and decisiveness.

Delivery Discipline & Lifecycle Management: Deep expertise across the full project lifecycle—planning, resourcing, budgeting, risk and issue management, testing, readiness, and release—ensuring delivery excellence with no critical gaps.