Operations Manager

Operations Manager | The Lodge at St. Edward Park
Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salaried Pay Range: $78,250.00 to $80,000 DOE
• Complimentary Parking On-Site
• Incentive Eligible
• Cellphone Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:
The Operations Manager oversees the daily functions at the Hotel ensuring that Front Desk, Night Audit, Concierge, Housekeeping, Valet, and Retail operations run seamlessly. This role is responsible for maintaining high service standards, optimizing efficiency, managing financial performance, and fostering a positive team environment to deliver an exceptional guest experience.
The Brass Tacks
Operational Management
• Supervise and coordinate daily hotel operations, ensuring smooth functioning across all departments.
• Monitor and maintain hotel standards, including cleanliness, service quality, and compliance with hotel guidelines.
• Develop and implement operational policies and procedures to improve efficiency and guest experience.
• Ensure compliance with health, safety, and sanitation regulations.
• Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaininga presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professionaland friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Maintaining an up to dateworking knowledge of all property amenities as well as any special events.
• Supplying guests with directions and information regardingproperty amenities, services, andhours of operation, and local areas of interest.
• Following all company policies and procedures;reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Developing and maintainingpositive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Managers.
Guest Experience & Service Excellence
• Address guest concerns and complaints promptly to ensure customer satisfaction.
• Foster a culture of exceptional service, training staff to exceed guest expectations.
• Monitor guest feedback and implement strategies to improve ratings and reviews.
• Welcoming and acknowledging all guests according to company standards.
Staff Management & Leadership
• Recruit, train, mentor, and manage hotel staff across various departments. With a focus on the Housekeeping department.
• Conduct OMG Performance Check-Ins and provide coaching for continuous improvement. With a focus on the Housekeeping department.
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