Customer Success Partner Senior Advisor

Requisition ID: 424913
Work Area: Sales
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1

Original Posting Date: 06/09/2025 

 

Job Title: Customer Success Partner Senior Advisor 

Location: Newtown Square, PA 

Work Model: Hybrid work model. 

 

Purpose and Objective:   

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location to proactively engage with assigned portfolio of customers with the goal of driving customers to leverage BTP as the platform-of-choice for integration, extension, innovation and analysis scenarios of the Intelligent Enterprise.  

 

Expectations and Tasks:  

Responsible for developing relationships with technical decision makers to ensure that SAP customers consumption of the BTP Cloud services grows in alignment with SAP (Intelligent Enterprise) strategy. Engage customers to activate their initial adoption, promote retention and loyalty. Partner with customers to sustainably increase consumption of SAP Business Technology Platform (BTP) services, and coordinate activities with the Account Team by building out a joint outcome based plan, and drive a mutual understanding of IT-Architecture and business value. Deliver expertise with digital transformation, and advise on technical and business architectures. Orchestrate success resources across SAP and customers leveraging assets of the SAP BTP engagement model. Analyze customer’s technical needs and execute consumption plans for assigned customers. Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc. Fulfill a customer’s premium subscription services.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.  Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Data Analytics, or a related field of study and four (4) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve four (4) years in the following:  

• Software Engineering, Requirement Gathering, Solution Management, Project/Product Management, Project Implementation, Technical Customer Engagement & Proactive Support Services;  

• Creating technical specifications & development tasks; 

• Designing and developing dashboards, reports, stories, Adhoc-queries using analytical products SAP SAC, SAP Business Objects, SAP Crystal Reports, SAP HANA and SQL; 

• Software architecture, design, and development both for On-Premise and Cloud solutions;  

• Data Modeling, Database Designing, Data Migration, Database Objects Creation and Performance Tuning; and  

• Driving use case development, via Design Thinking or equivalent methodology. 

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262