Senior Credit Operations Analyst

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

 

Job Summary: 

This job responsible for analytical and technical support focused on Retail Operations programs requiring support by Credit Operations.  Leads the development of credit related products from start to finish to ensure they meet the business’ needs and preferences.  Assists in the creation and administration of organization's fraud business strategies. Monitor the effectiveness of credit related business processes and recommends improvement to stakeholders.

 

Essential Duties/Responsibilities:

• Analyze business systems to ensure compliance with established policies and processes.
• Participate in complex initiatives and identify opportunity for process improvements within scope of responsibilities.
• Perform investigative research, root cause evaluation and consulting regarding credit transactions, policy exceptions and suspicious activity.
• In addition to typical day-to-day activity, the position should identify and lead change initiatives, leveraging various mediums and reporting to provide transparency and communicate updates to leadership and key stakeholders, where applicable.
• Develop, implement and utilize spreadsheets, graphics and word documents as required for analysis, documentation, reporting and presentations.
• Ongoing process and control review for effectiveness, gaps, and ongoing enhancements and updates based on evolving business needs, product offerings, and industry trends.
• Evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls.

• Present recommendations for resolving more complex situations and exercise independent judgment while developing full knowledge proficiency in the function, policies, procedures and compliance requirements.
• Recognizes opportunities for addressing fraud issues, risks and exposures. Works jointly with the training department to educate staff on fraud prevention and awareness.
• Responsible for understanding online and call center authentication tools and strategies.
• Act as a resource to personnel and other stakeholders for questions regarding work with scope of responsibility.
• Maintain an understanding of Credit Policy and specialized Credit Operations programs, and be able to assess impacts to operations processes.
• Assist with development of operations processes to support Credit Policy and Operations programs.
• Recommend solutions to operational issues associated with both manual and automated Retail Operations programs.
• Position may be first line of contact with the 3rd party vendors providing Credit Operations Solutions.
• Provide support for special assignments as required.
• Other duties as assigned.

.

Minimum Requirements:

• Bachelor’s degree in Business or equivalent, from an accredited college or university.
• A minimum of 1-2 years’ experience required in writing SQL code, querying against Oracle databasesA minimum of 1-2 years’ experience required in writing SQL code, querying against Oracle databases

• 3+ years' relevant credit and collections work experience with as many years working in SAP/CCS.
• Knowledge of the utility and/or the deregulated energy or telecommunications industry strongly preferred.
• Previous experience in fraud/loss prevention a plus.

 

Additional Knowledge, Skills and Abilities:

• Strong business and analytical skills and problem-solving  skills.
• Demonstrate strong leadership skills.
• Detail oriented and proactive problem solver.
• Effective communicator