Senior HR Representative/ Onboarding Specialist (onsite Medical Center)

Overview

At Houston Methodist, the Senior Human Resources (HR) Representative position is responsible for performing moderately complex HR activities within the scope of their department, related to onboarding applicants and non-employees, employee records, HR information and data systems, monitoring and reporting, requiring accuracy and compliance with HM policies and regulatory agencies. This position uses problem-solving, troubleshooting skills and as appropriate, performs the final review and audit of all required documentation for the clearance of new hires and non-employees, employee and others' status changes throughout the year, and annual requirements. The Sr HR Representative position answers applicant and client questions for the primary scope of their responsibilities for the department. This position coordinates assigned tasks/project(s) such as employee events and provides assistance to members of the department. The Sr HR Representative will also conduct and integrate information in preparation for and/or completion of New Employee Orientation.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Develops ongoing relationships and interactions with internal stakeholders and applicants; utilizes an in-depth understanding of client need to manage expectations; responds quickly to applicant and client needs and concerns. May conduct training to HR Representatives. Communicates rehire requirements for background, drug screen, learning modules, employment authorizations, etc., within the scope of the department.

• Plans & coordinates employee events e.g. (I CARE awards, service awards, gift distribution, job fairs, payroll fair etc.); coordinates and/or supports new employee orientation. Contributes to employee engagement activities through committee participation.

• Initiates contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Performs onboarding activities within the scope of responsibilities of the department, which includes some or all of the following: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete, and in compliance with policies and various regulatory agencies. May serve point of contact for employee records/file management system workflow and resolve accordingly.

• Processes terminated personnel files and new hire-required documents associated with employee/non-employee status changes, annual evaluations and competencies, to ensure completion and in compliance with policies and various regulatory agencies.

• Assists with other moderately complex HR activities which may include preparation of visuals and handouts, credentials monitoring, managing requisitions, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management and other as needed. Maintains the Position Control process when in the scope of the department, working with managers and HR staff to ensure accuracy, as directed. Prepares reports when needed.