Program Supervisor ERC

Location: Los Angeles

Salary: $68,640 per year, exempt

Organization Overview
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. 

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

Flexible Housing Subsidy Pool (FHSP) Program Supervisors work closely with the FHSP Program Director, Associate Directors, and Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. Each Program Supervisor will manage a team of Housing Coordinators and/or Senior Housing Coordinator/s who, in turn, help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move in. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Program Supervisors may support programs with participants in any of the settings or subsidy types listed above.  Program Supervisors support the onboarding of new staff, ensure consistent implementation of program policies and procedures, and cultivate the talent of their team to provide professional, timely support to our clients and partners. Program Supervisors communicate regularly with Los Angeles County Department of Health Services (DHS) staff and other funders, as well as Intensive Case Management Services (ICMS) providers to ensure that tenant care is well-coordinated and adherent to Housing First principles. The Program Supervisor will help their team work creatively to prevent eviction and other housing-related issues.  The Program Supervisor reports to one of the FHSP Program Managers. Program Supervisors that support programs with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to help their team serve as subject matter experts to a variety of stakeholders.

Position Responsibilities

Supervision

• Hires, trains, and mentors approximately 8 direct reports in consultation with the Program Manager and Human Resources.
• Represents the program and organization to external partners and the community.
• Holds staff meetings to discuss program issues, provides global insight, and motivates.
• Coordinates training for new staff.
• ·Coordinates with management to assess and identify needed improvement and solutions.
• Coordinates frequently with other internal stakeholders.

Tenant Services 

• Provides advisement/direction on all tenant issues using a client-centered approach.
• Liaison with Intensive Case Management Services (ICMS).
• Ensure the department has a high standard of tenant services quality standards.
• Ensure every tenant has a great experience in the program.
• Foster positive relations between landlords and tenants to promote tenant retention, makes home visits and performs inspections as needed.
• Facilitates data collection, file audits, and periodic reports.
• Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.

Compliance