Senior CX/UX Research Consultant (Sr. User Researcher | Tax Accounting) - R0049870 USA

Senior CX/UX Research Consultant (Sr. User Researcher | Tax Accounting) - R0049870 USA |  DXG | UX/CX COE - WK U.S., Inc

The Company
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Tax Accounting sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right.  DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios.  DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Senior CX/UX Research Consultant (Sr. User Researcher), reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Tax Accounting sectors. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Director of UX/CX Research.  This role is a part of the Wolters Kluwer Tax Accounting  - DXG U.S., Inc. - DXG Customer and User Experience. Please view the site office location directory for potential office preferences nationwide.   https://bit.ly/Find_A_WK_Office

#LI-Hybrid  

Required Job Qualifications (Min 8yr experience):

Experience, Knowledge and Tools  

• You have eight or more years of experience working in the field of user research – ideally within an agile environment
• You have a solid grasp of generative and evaluative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions and can use the insights to inform design decisions
• You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment
• You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)
• You are at ease with exploring and evaluating complex business processes and have experience of research for B2B products
• You are open to feedback and have no issues receiving (constructive) criticism
• Excellent English verbal and written communication skills are essential
• Proficient with Miro or similar design collaboration tools

Preferred Job Qualifications (Min 8yr experience):

• Education:  Bachelor's degree/University degree, Master’s degree a plus
• Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting
• Experience collecting and reporting user data from Pendo or other analytics tools
• Experience impacting product direction on products leveraging AI and large language models (LLMs)
• Experience working in a B2B environment on enterprise solutions
• Experience in a formal Agile development environment.
• Experience with Tax & Accounting solutions
• Experience collaborating with designers in Figma
• Experience working with a User Research pl