Senior Analyst, Project Management, Telecommunications

Position Summary...

What you'll do...

What you'll do:

• Demonstrates up to date expertise in cabling and telecommunications services and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
• Manages execution of large complex and highprofile projects with minimal guidance by organizing internal and external customers and suppliers developing schedules and logistics prioritizing critical issues motivating subject matter experts for rootcause resolution defining project team operating rules and reporting systems for example communication plan shipping flow plan monitoring progress versus plan providing expertise and leading project meetings with customers suppliers and Information Systems Division ISD team members escalating and resolving complex or difficult issues utilizing scopechange orders tracking expenditures and budgets providing informational presentations to internal customers and developing project performance reports
• Provides leadership on projects for the team by providing input and ideas to improve processes coordinating input and overview of area project reports providing project guidance to area associates removing roadblocks for other associates and holding self peers customers and suppliers accountable
• Solves internal customer and business problems by analyzing data performing trend analyses identifying causes and solutions resolving service support or projectsrelated issues for example Remedy tickets leading war rooms as directed and identifying recurring service issues
• Engages in professional development by enrolling in and completing training with minimal supervision using training in daily operations of team mentoring team members encouraging growth suggesting training for team ensuring personal training plan is completed and participating in developmental projects
• Plans large complex and highprofile data hardware and telephony projects by defining installation parameters coordinating installations developing risk assessment documentation working with internal customers to identify goals success criteria assumptions risks and obstacles developing a document of understanding coordinating project planning activities for example business requirements risk assessment current and desired diagrams target dates organizing project teams constructing work breakdown structures and participating in budget creation
• Oversees data hardware and telephony projects being managed by other team members by inspecting documentation discussing project status and receiving updates escalating and resolving complex or difficult issues identifying at risk projects suggesting improved project methodologies resolving project issues assisting with informational presentations and mentoring team members on projects
• Oversees hardware inventory by managing stock levels and inventory controlled by third parties ordering material for projects creating requests for supplier price quotes receiving and evaluating bids for best costeffectiveness preparing contracts and project documentation generating requests for purchase orders reviewing and approving supplier invoices reviewing and assessing stock levels assigned to Project Analysts and Senior Project Analysts suggesting improvements in inventory flow and implementing liquidations and reallocations
• Ensures internal customer satisfaction and acceptance of large complex and high profile projects by pilot testing to validate functionality identifying installation errors and required improvements documenting corrections and internal customer acceptance of solutions auditing final installation status and issuing a final report
• Demonstrates up to date expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing