Key Account Manager - Global Accounts

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As our new Key Account Manager for Global Accounts - with the internal title National Account Manager - you will ensure the local deployment, adoption, and growth of global enterprise accounts within the DACH region. You will join the Global Account Management team, acting as a key local partner to activate use cases, support first projects, and resolve operational issues. Your mission is to provide country-specific insights that help scale our largest multinational accounts internationally.

Key responsibilities ✨

• Ownership & Strategy: Take ownership of your global enterprise accounts within the DACH region. You will design and drive local account strategies while acting as a strategic counterpart to the Global Account Manager (GAM) at the client's HQ, ensuring local execution perfectly aligns with global objectives.
• Strategic Stakeholder Engagement: Build and nurture trust-based relationships with key local decision-makers across HR, Procurement, and Business Units. You are the driving force behind local platform adoption and account penetration.
• Deployment & Pilot Leadership: Lead the successful local integration of global framework agreements. You orchestrate pilot programs and initial projects from the ground up to ensure a seamless rollout and immediate value realization.
• Cross-Functional Orchestration: Act as the central hub for your accounts by working closely with internal stakeholders. You will collaborate seamlessly with Marketing, Finance, Customer Success & Onboarding, and the Delivery Team to ensure a holistic, top-tier client experience and align all efforts toward account growth.
• Global Synergy & Best Practice Sharing: Work hand-in-hand with an international network of Key Account Managers managing your accounts across different markets. You will actively share best practices, align on overarching strategies, and ensure a cohesive, unified approach that goes far beyond just a local scope.
• Proactive Expansion & Farming: Go beyond the status quo by running targeted local prospection. You will map out new departments and teams, uncovering and converting new growth opportunities within your existing accounts.
• Consultative Needs Assessment: Dive deep into the specific pains and needs of your local stakeholders using the MEDDIC framework. You translate these insights into tailored solutions while maintaining impeccable, data-driven CRM hygiene.
• Value Demonstration & ROI: Lead local Business Reviews and deliver compelling, ROI-focused presentations to C-level executives. You will highlight local successes and coordinate with the GAM to showcase our holistic, multinational value.
• Operational Excellence & Partnerships: Act as the primary point of contact for local Managed Service Providers (MSPs) and vendor networks. You proactively resolve operational roadblocks, monitor delivery performance, and ensure a flawless customer experience.
• AI-Driven Sales Enablement: Leverage cutting-edge AI tools in your daily workflows to maximize efficiency and strategic output. You will collaborate directly with our internal AI Champions and utilize our established AI sales enablement solutions to enhance account planning, outreach, and data analysis.

About you 🧑‍🚀

• Enterprise Experience: You have a proven track record in Strategic Account Management or Enterprise Sales, ideally with experience managing complex, major accounts.
• Strategic Vision: You possess the ability to transform a high-level framework agreement into a detailed, long-term strategic plan that perfectly aligns with your client's business objectives.
• Commercial Acumen: You have a deep understanding of contract profitability and a talent for articulating ROI and the value delivered at every stage of the customer journey.
• Hunte