Technical Support Controller

 

 

Position Summary

The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Supervisor of Aircraft Technical Support.

Essential Responsibilities

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• Review open Minimum Equipment List (MEL) update parts and troubleshooting
• Issue Technical Service Items or Engineering Control/Technical Service Items for Minimum Equipment List items with extensive history
• Ensure parts are available in the system to support clearing Minimum Equipment List items including Save our Spares (SOS) parts
• Periodically report trends including Minimum Equipment List and make recommendations to Tech Manager(s) and Airline Transportation Association (ATA) responsible Engineers
• Work with MEL planning to ensure MEL are assigned to prevent Out Of Service (OOS) aircraft
• Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and Maintenance Operation Center (MOC) to schedule and allocate parts/tooling for follow up actions
• Research and develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG
• Assist in identifying necessary manual revisions or issuing Info Notices and/or Maintenance Alert Bulletins for more effective troubleshooting. Support the SOS and No Fault Found policy programs
• Review Service News Letters and Airline Operator Telex for troubleshooting information
• Liaise with ATA Engineer, MOC and provide technical assistance and guidance in troubleshooting assignments for Blue Maintenance cities to reduce OOS time
• Act as a leader during road trips to reduce OOS times when requested
• Review aircraft Health Diagnosis software (AVIATAR, AHEAD, FLIGHTLINK, DFDR) for symptoms of system degradation and issue appropriate action   
• Perform additional duties and responsibilities as assigned to achieve departmental and Company objectives
• Other duties as assigned

Minimum Experience and Qualifications

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• High School Diploma/General Education Development (GED) Diploma with seven (7) years’ experience in aircraft maintenance, aircraft systems and troubleshooting with a part 121 operator; OR a Bachelor’s Degree in Engineering with five (5) years’ experience in aircraft maintenance
• Valid Federal Aviation Administration (FAA) Airframe and Power plant Certificate
• Strong ability to troubleshoot complex aircraft system
• Knowledge of aircraft maintenance processes and procedures
• Strong knowledge of aircraft documentation (Aircraft Maintenance Manual, Illustrated Parts Catalogue, Fault Isolation Manual, Troubleshooting Manual, Wiring Diagram, Aircraft Schematic Manual, etc.)
• Diverse experience in all aspects of technical operations and aircraft systems
• Available for overnight travel (30%)

• Available to travel to support the recovery of OOS aircraft when needed and on short-notice
• In possession of or the ability to obtain valid travel documents with the ability to travel in and out of the United States unrestricted
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets JetBlue Airways’ insurance standards
• Must pass a pre-employment drug test

• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s Degree in Engineering or Aircraft Maintenance Management
• Experience with E190 and Airbus A320/A321 aircraft

• Knowledge of Microsoft Project, Word, PowerPoint and Excel
• Strong organizational, communication and team building skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Mana