Sr. Director, Electrification Operations

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.​

Overview

The Sr. Director, Electrification Operations is a critical leadership role responsible for field operations from customer approval to activation. This role is focused on safety, efficiency, technical quality installation, inspection, system activation, and ensuring Sunrun becomes the beloved and trusted partner for our customers.

This role will drive regional strategy and execution of forecasting, quality, capacity, cycle time, and customer experience. This role will collaborate across the business to set and achieve customer experience, growth, and profitability targets. This role will lead a region (3-5 branches) and be responsible for the entire customer experience from sales through activation. The goal is to ensure we delight our customers and have systems that turn on and work at activation.

Responsibilities

• Ability to motivate and mentor Managers, along with a variety of personnel involved in the installation of solar projects, to create a positive, constructive, and performance-driven environment

• This position requires risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company, individual branches, and projects.

• Ability to evaluate and manage the resources and processes required for the successful completion of residential solar projects. Ensuring that the individual branches focus on Safety, Quality, Productivity, Capacity Utilization, Customer Service, and Profitability

• Identify and drive “Best Practices” throughout individual branch operations. Ensure that the practice is standardized and shared throughout the territory.

• Ability to understand and manage the Region’s performance to key performance metrics including regional forecast delivery

• Drive continuous improvement throughout the region by working with Leadership and SMEs from Supply Chain, Permitting, Inspections, Sales, Quality, Safety, and Home Upgrades. Conduct weekly meetings with each group to identify areas of improvement and best practices. Weekly reporting to VP, Operations on plans and improvements

• Utilize data to drive decision making, process improvement, and uncover performance, cost or quality opportunities.

• Work closely with the Sales Leader(s) to understand sales performance trending and position resources as required by sales volume.

• Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary.

• Negotiate solutions, resolve conflicts, and provide solutions in the best interest of Sunrun, our customers, and employees.

• Assist in the training and mentoring of new members to the Operations Leadership Team.

• Assist the executive team of Sunrun Operations in Branch footprint and volume allocation strategy.

• Liaison for staffing decisions between other Branch verticals and Regional Leadership

• Cultivate and promote a positive culture within the territory.

• Assist the executive team of Sunrun Operations with performance-based incentives.

• Assist in maintaining Build Partner relations throughout the territory.

• 10-30% travel required

Qualifications 

• Bachelor’s degree or equivalent experience