Customer Support/Operations Specialist

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

• Minimum 5 years of experience in Technical Support, System Administration, QA or Software Development 

• Hands-on experience with: 

• Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to create, analyze and modify SQL queries. 

• Linux and Windows Server OS troubleshooting. 

• Web Applications troubleshooting. 

• Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills.  

• Attention to detail and accuracy are essential.  

• Excellent communication skills and ability to work with a team in a dynamic environment and to deadlines.  

• Highly organised and methodical approach.  

• Self-motivated attitude.  

• Result- and customer- focused.  

• Proficiency in English C1-C2 (CEFR), both written and verbal.

• Bash/PowerShell/vbs/.bat: ability to read, modify and troubleshoot scripts. 

• Basic knowledge of Java/Python and/or any other OOP programming languages. 

• Configuring and troubleshooting of Java-based applications. 

• Configuring and troubleshooting of Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc). 

• Understanding of TLS/SSL protocol, experience with generating certificates. 

• Configuring and troubleshooting Database/DBMS; analyzing and improving SQL queries performance. 

• LDAP & SAML/SSO configuring and troubleshooting. 

• Experience with AWS and/or other Cloud Providers. 

• Experience with XML/JSON processing. 

• Experience with REST API. 

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• Experience with using and troubleshooting CRM/ERP-like or any <