Field Service Technician

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers


Exciting News!
Fairbanks Morse Defense is currently providing all newly hired Field Service Technicians with a $5,000 sign-on bonus — and after completing 12 months of full-time employment, you’ll receive an additional $5,000 retention bonus!


Summary
A Field Service Technician (FST) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.
Products may include, but are not limited to:
• Diesel engines
• Electrical controls
• Roll-up doors
• Cranes
• Elevators
• Davits
The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.


Principal Duties and Responsibilities
Role
• Relies on experience and judgment to plan and accomplish goals
• Diagnose problems and develop solutions for qualified products
• Work independently on qualified products
• May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work
Technical
• Meet qualifications for providing Tech Rep support services
• Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
• Keep service manuals updated with the latest revisions
• Document work performed on Service Reports and write Condition Found Reports
Safety
• Operate safely in accordance with published guidelines
• Wear appropriate PPE as required
• Report all work-related accidents or injuries immediately
• Complete annual safety training as outlined in the regional schedule
Administration
• Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
• Obtain and maintain certification per Service Progression Requirements
• Provide estimated time of arrival to customers when applicable
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)
Customer Satisfaction
• Provide proper and adequate communication to internal and external customers
• Complete maintenance documentation properly and deliver to the customer upon completion
• Strive to achieve a “first time fix” on all service calls
• Maintain customer satisfaction rates in accordance with company guidelines
Performance
• Maximize productivity by combining service opportunities
• Complete all work efficiently and on schedule
• Maintain utilization rate per company standards
• Adhere to company dress code and safety regulations
• Follow escalation processes and procedures
• Communicate effectively with all levels of the organization
• Act as a role model for other Field Service Technicians — lead by example
• Conduct yourself with professionalism and high-quality service delivery
• Manage stressful internal and external customer situations with diplomacy
• All other duties as assigned


Qualifications and Educational Requirements
Education and Experience:
• High School Diploma or GED required
• One or more of the following:
◦ Associate degree in technical discipline and four years of military or relevant industry experience
◦ Four years of military or relevant industry experience in similar or equivalent product lines serviced by FMD
Additional Requirements:
• Reliable team player with professional demeanor
• Knowledge of diesel and spark gas engine test equipment and theory (preferred)
• Basic understanding of gas compression and associated hazards (preferred)
• Ability to read and interpret product line