Center Manager Corpus Christi Area

Summary/objective:

The Center Manager is responsible for overseeing a FullSpeed Automotive retail facility to ensure it delivers the highest operational standards and excellent customer experiences. They demonstrate a high commitment to creating an environment of accountability, driving sales, controlling costs, and managing profitability. They ensure that the center is properly staffed, teammates are trained and technically proficient, and that all certifications are up to date while maintaining workplace safety and maintenance standards.

Essential Functions:

• Enforce company safety standards, environmental, and employment laws in accordance with local and national governance.
• Operate with integrity & professionalism.
• Lead and manage all aspects of store operation to the highest standards of quality and profitability following all standard operating procedures.
• Schedule teammates to meet guests' demands and ensure the store is open and closed per company guidelines.
• Minimize customer claims by ensuring that all shop employees follow the FSA Way service process.
• Engage customers, build relationships with loyal customers, and expand the customer base to increase number and frequency of guest visits
• Attract and manage local fleet business
• Meet or exceed sales goals by completing vehicle health checks and service reviews for every customer.
• Control shop costs including parts/equipment, operational expenses, and labor.
• Build and lead a team of engaged, service-oriented technicians, including hiring the right people, building the necessary skills, motivating, and inspiring employees. 
• Train continually and foster a strong customer service mentality and team environment.
• Demonstrate leadership in all aspects of employee relations, performance feedback, disciplinary accountability, complaint management, and retention.   
• Maintain the building and surrounding area to create an inviting, welcoming environment.
• Oversee service bay management.
• Oversee inventory management, ordering, and stocking.
• Ensure optimal POS system maintenance.
• Maintain equipment to maximize shop potential and guest satisfaction.

Competencies:

• Pit Crew Certified (internal candidates)
• Business acumen
  • Understanding of the basics of P&L management
• Ability to deliver an exceptional customer experience
  • Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
• Always operate and manage with integrity and professionalism
• Ability to provide outstanding leadership in a fast-paced service environment.
• Ability to motivate and inspire a high-performance team.
• Able and willing to adapt to the constantly changing demands of the automotive service industry.
• Ability to positively impact the business
  • Participate in the